Shipping policy

Shipping and Delivery Policy

Last updated: August 19, 2026

Shipping Area

Iced by 1heart currently ships to addresses within the United States. Available shipping methods and charges are displayed at checkout.

Processing Time

Most in-stock orders are prepared within 1–3 business days. Business days exclude weekends and recognized holidays.

Processing may take longer during product launches, promotions, periods of high demand, fraud review, or severe weather. Processing time is separate from carrier transit time.

Delivery Estimates

Standard domestic delivery generally takes 3–7 business days after the carrier accepts the shipment. Delivery dates are estimates and are not guaranteed.

Carrier delays, weather, holidays, service interruptions, incorrect addresses, and other circumstances outside our control may affect delivery.

Tracking and Signature Requirements

Tracking information will be sent to the email address provided at checkout when an order ships.

We may require a signature for high-value orders, including orders valued at $300 or more. Customers are responsible for monitoring tracking and arranging receipt of signature-required packages.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, or unit numbers.

Contact utchaozhou@gmail.com immediately if an address needs to be corrected. We cannot guarantee changes after an order enters processing or ships.

Additional shipping costs caused by an incorrect or incomplete address, refused delivery, or unclaimed shipment may be deducted from a refund or charged before reshipment.

Lost or Delayed Packages

If tracking stops updating or a package appears lost, contact us so we can assist with a carrier investigation.

If tracking shows “delivered,” first check the delivery area, household members, neighbors, building management, and the carrier. Contact us promptly if the package still cannot be found.

A replacement or refund is not guaranteed until the carrier investigation is complete. We will honor any rights available under applicable law.

Damaged Packages

Photograph damaged packaging before opening it. Retain the packaging, shipping label, and contents, and contact us within five calendar days of delivery.

Order Changes and Cancellations

Contact us as soon as possible to request a change or cancellation. We cannot guarantee changes after fulfillment begins. Once an order ships, it is governed by our Refund and Return Policy.

Contact

For shipping questions, contact:

Iced by 1heart
orders@1heart.shop
https://1heart.shop

Limited Quality Guarantee

Iced by 1heart warrants that its jewelry will be free from manufacturing defects when delivered.

Report suspected manufacturing defects within 30 calendar days of delivery with your order number and clear photographs. After inspection, we may offer a repair, replacement, exchange, store credit, or refund, depending on the circumstances and applicable law.

This guarantee does not cover: